Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life
| Author | : | |
| Rating | : | 4.94 (984 Votes) |
| Asin | : | 1933631643 |
| Format Type | : | paperback |
| Number of Pages | : | 206 Pages |
| Publish Date | : | 2014-04-17 |
| Language | : | English |
DESCRIPTION:
PATRICK E. said Five Stars. very good read. "Fresh awesome!" according to Susan Van Gelder. I just started reading it and already I can relate with the author. This book is very inspiring and I bought one for an owner of a Day Spa, in hopes that she realizes how valuable her employees are. I now have a 'fresh' outlook on my employees. Currently I manage 17 people and this book has given me a new perspective on the business, namely, putting employees first.
Your employees will offer a world-class customer service experience to everyone who enters your place of business.. It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before
When questioned, the well-meaning employee explained that company policy required them to clean every hour, regardless of how many customers were waiting for service. Employees must understand, Brown insists, how each task relates to the company’s overall goal—hopefully, to provide “world-class customer service.” Brown makes a compelling case for both customers and service employees everywhere: happy employees provide better service, and better service equals happy customers." Review by: Vicki Gervickas - ForeWord Magazine. Customer service became the casualty of a clean shelf.” Using Smart Tasking, said company would have set priorities for each employee task, and fully explained the reasoning behind each. “She did not feel empowered to hold off on the cleaning, even though it was rush hour, nor did she understand the consequences her decision to clean rather than to serve ha