Automotive Service Management: Operations Management
| Author | : | |
| Rating | : | 4.95 (860 Votes) |
| Asin | : | 1401826652 |
| Format Type | : | paperback |
| Number of Pages | : | 136 Pages |
| Publish Date | : | 2016-02-12 |
| Language | : | English |
DESCRIPTION:
The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. The key topics for successfully managing an automotive service facility - personnel management, business management, and sales and marketing - are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today's professional automotive service managers. All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations.
Introduction Chapter 1: Knowledge Management Chapter 2: Historical Perspective Chapter 3: Management In Time Chapter 4: Benchmarking & Best Practices Chapter 5: Managing Internal Operations Chapter 6: Managing Compensation Chapter 7: Managing External Operations Chapter 8: Physical Operations Chapter 9: Insurance & Operations Management Conclusion More to Come References & Resources
Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service company specializing in conducting management seminars for automotive service dealers, jobbers, and warehouse distribution companies, and manufacturers. . Mitch Schneider is a fourth generation "mechanic/technician" and
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